Collection and Use of Personal Information

We collect personal information only when you voluntarily provide it (phone calls, emails, texts, or online forms) and via cookies used for basic site functions, live support, and optional autofill. This typically includes your name, phone number, email address, service location, and details needed to respond to your request.

We use personal information exclusively to:

Respond to and manage inquiries and service requests

Schedule and deliver restoration services

Provide customer support and communicate about your service (including follow-ups)

Comply with legal or regulatory obligations

We do not collect personal information for purposes unrelated to providing our services.

Cookies (Functionality, Live Support, Autofill)

We use cookies and similar technologies only to operate the site, enable live support/chat, improve reliability, and optionally pre-fill forms based on prior visits. We do not use advertising or retargeting cookies. You can control non-essential cookies in your browser settings.

Disclosure and “No Sale/Share” of Personal Information

SureDry Restoration does not sell or share personal information (no monetary or other valuable consideration, and no cross-context behavioral advertising). Under California’s CCPA/CPRA, we confirm that no “sale” or “sharing” occurs.

We may disclose personal information solely for operational purposes to:

Owner-operators/technicians (lead forwarding) to fulfill your request (estimate, dispatch, scheduling, service)

Service providers (e.g., hosting, chat/support tools, subcontractors, payment processors) bound by contracts limiting use to our purposes

Regulators/law enforcement where required by law

All third parties are contractually required to protect the information and prohibited from using it for any purpose other than providing services to us.